Welcome to our website. This website is owned and operated by OnTrack VA (78 862 419 644), referred to as ‘we’, ‘us’, or ‘our’. The term ‘you’ or ‘your’ refers to the business user, client, or visitor of our website. [1, 2]

By accessing or using this website and our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you must not use our website or services.

1. B2B Commercial Nature of Services
Our website and services are intended strictly for commercial, business-to-business (B2B) use. You warrant that you are accessing our site and procuring services for business purposes and not for personal, domestic, or household use. [1]

2. Services, Proposals and Form Submissions

• Descriptions of services on this website are invitations to treat only.

• By submitting your name, email address, and business URL through our website forms, you consent to us contacting you regarding our OBM and Virtual Assistant services.

• Submission of a form does not constitute an automated acceptance of engagement or a binding contract for ongoing service delivery.

• Any formal engagement for ongoing OBM or VA services will be subject to a separate, specific written Service Agreement or Statement of Work provided by us.

• We reserve the right to refuse service, limit quantities, or change service descriptions at any time without notice.

3. Fees and Payment

• All prices listed on the website are in Australian Dollars (AUD) and exclude GST unless explicitly stated otherwise.

• Payments for any digital products, discovery calls, or starter services ordered through the website must be made via our nominated payment gateways.

• Late payments for any invoiced amounts may incur interest calculated daily at a rate of 2.5% per annum.

4. Intellectual Property

• All content, graphics, logos, templates, resource downloads, code, and materials on this website are the intellectual property of OnTrack VA or its licensors. [1]

• You are granted a limited, non-exclusive, non-transferable licence to view the site content for your internal business evaluation. You must not reproduce, modify, distribute, or resell our website content or free resources without prior written consent.

5. Client Data and Systems Access
In providing OBM and Virtual Assistant services or evaluating your initial inquiry, we may review the website URL or business metrics you provide. If you formally engage us, we may require access to your digital platforms, software credentials, or internal systems. We agree to handle all client information in accordance with our Privacy Policy. You warrant that you have the legal right to grant us access to any third-party platforms or data you provide to us, and you indemnify us against any third-party claims arising from such access. [1]

6. Australian Consumer Law & Liability

• To the maximum extent permitted by law, including the Competition and Consumer Act 2010 (Cth), we exclude all implied warranties, representations, and guarantees.

• If any consumer guarantees apply under the Australian Consumer Law (ACL) because the value of services falls below the statutory threshold (currently $100,000) or the services are of a kind ordinarily acquired for personal use, our liability for breach of such guarantee is strictly limited to:

  • Re-supplying the services; or

  • Paying the cost of having the services supplied again. [1, 2]

• We will not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data, revenue, system downtime, or business reputation arising from your use of this website.

7. User Accounts and Security
If you register an account or access a client portal on our website, you are responsible for maintaining the confidentiality of your login credentials. You accept responsibility for all activities that occur under your account.

8. Third-Party Links
Our website may contain links to external websites, project management tools, or software platforms. We do not endorse and are not responsible for the content, security, or practices of any third-party platforms.

9. Indemnity
You agree to indemnify and hold harmless OnTrack VA from any claims, losses, liabilities, and expenses (including legal fees on a full indemnity basis) arising out of your breach of these terms, your misuse of this website, or your violation of any law.

10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of that State.

11. Amendments
We reserve the right to amend these terms at any time. Your continued use of the website following any changes signifies your acceptance of the updated terms.

Contact Us
For any questions regarding these terms, please contact us at:

• Business Name: OnTrack Virtual Assistant

• ABN: 78 862 419 644

• Email: hello@ontrackva.com.au